Welcome to Purrfect Academy, a platform operated by Yolanda d.o.o. These terms and conditions outline the rules and regulations for using our website and services. By accessing Purrfect Academy, you agree to abide by these terms. Please read them carefully.

1. Ownership and Use of Content

All content published on www.purrfect-academy.com is the property of Yolanda d.o.o. The materials provided are for personal, non-commercial use only. Users are not permitted to reproduce, distribute, or modify any content without prior written consent from the company.

Yolanda d.o.o. reserves the right to modify, update, or remove content on the website at any time without notice.

2. General Conditions

These terms are prepared in accordance with applicable Slovenian consumer protection, personal data protection, and electronic communication laws. The website is managed by Yolanda d.o.o.

These terms govern the operations of Purrfect Academy, user rights, and obligations, and define the relationship between the platform and its users. By placing an order or subscribing, users agree to the terms in effect at the time of their transaction.

3. Accessibility of Information

We ensure users have access to the following information:

• Company details (name, address, registration number)
• Contact details (email)
• Description of available services and courses
• Pricing, payment methods, and terms
• Withdrawal and refund policies
• Complaint procedures

4. Services Offered

Our services and content are subject to updates and changes. All courses and educational materials are created and conducted by experts in relevant fields, ensuring quality and satisfaction.

Users who purchase courses gain access to all materials and recordings for personal use. Payments guarantee access to the specific course or content purchased.

5. Pricing and Payment

Prices are displayed on the website in EUR and include VAT unless otherwise stated. Payment options include:

• PayPal
• Credit cards

Invoices are issued electronically and include a detailed cost breakdown. The sales contract is stored electronically and available to customers upon request.

6. Refund and Cancellation Policies

• Refunds:
  • E-books and challenges: Refunds can be requested within 14 days of purchase.
  • Courses: Refunds can be requested within 30 days of purchase.

Refund requests must be sent to info@purrfect-academy.com, and refunds will be processed within 10 working days.

• Cancellations: Subscriptions or recurring payments can be canceled after a minimum commitment period. Cancellations must be requested via email.

7. Complaints

Yolanda d.o.o. is committed to resolving disputes amicably. Users can submit complaints via email or in writing to the company’s address. Complaints will be addressed within eight working days.

8. User Responsibilities

Users must verify that they receive invoices and correspondence from Purrfect Academy and report any issues promptly. They are also responsible for ensuring timely payment of any outstanding balances.

9. Data Privacy and Protection

Yolanda d.o.o. is committed to protecting users’ personal data. Data is collected and processed in accordance with privacy laws and used solely for communication, order processing, and marketing purposes. Users can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Intellectual Property

All content on Purrfect Academy, including text, images, videos, and design, is protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or modify any content without written permission from Yolanda d.o.o.

Permitted use includes:

• Temporary storage for personal use
• Printing pages for personal reference. 

Unauthorized use may result in termination of access and legal action.

11. Updates to Terms

Yolanda d.o.o. reserves the right to update these terms at any time. Users are encouraged to review the terms regularly to stay informed about any changes.

For questions or additional information, please contact us at info@purrfect-academy.com.

Company Information:
Yolanda d.o.o.
Ul. skofa Maksimilijana Drzecnika 6, 2000 Maribor, Slovenia
Registration Number: 9612297000
VAT Number: 77068076

These terms are effective as of 1 November 2024.